Refund policy

Your satisfaction is our goal!

Please feel free to contact us via e-mail for return of eligible items within 14 days after receiving your order.

Something You Need to Know Before Return

  1. Defective items must be reported via e-mail within 14 days of receipt. If you believe you have received an incorrect item, please contact us within 14 days of receiving your package and our customer service will reply to you ASAP.
  2. Please contact our customer service via e-mail before sending the items back, and e-mail us with the copy of your shipping receipt within 5 days after confirmation. Please note that unauthorized returns will not be accepted.
  3. Items must be returned in its original condition (undamaged with original package & gifts attached), as we can not sell refurbished products. Please make sure the product is INTACT.
  4. After the return request has been authorized, the items can be shipped back to the address we offer. Kindly e-mail us your order number and the tracking number of the return package. Return credit will not be issued without proof of receipt and delivery.
  5. Once the returned item is received and inspected, your refund will be processed and automatically returned to your original payment account.
  6. Buyer takes responsibility of the return shipping fee if there is no quality issue for our products. Or you can keep the product and talk with our customer service of a partial refund in the form of an E-Gift Card for future purchases on our website.
  7. Please note that there will be a 15% handling fee for returns which are due to the buyer's responsibility.
  8. Customized orders can not be returned.

Refund

  1. If the returning is due to our responsibilities(such as incorrect products, quality problem of products, etc.), we will provide a full refund for you.
  2. If the returning is due to the buyer’s responsibility(such as "I don't like/want it", "I ordered the wrong product/size", etc.), we will take off 15% + shipping from your refund as loss of freight and handling fee. You must contact us for returning within 14 days after receiving the order.
  3. You will receive a notification of receipt once your request of return is received and inspected. Notification of approved/rejected return will also be sent to you. The approved refund will be automatically processed by returning it to your credit card or original method of payment within several days.If you no longer use the original card, please contact us in advance.
  4. If you have any problems with order/products/payment, please contact us first. If you return the items without contacting us, or if there is not proper reason of a dispute, we may not ensure your refund and/or accept and process your request.

To start a return, you can contact us at cs@readwithyou.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Reserved Rights Regarding Returns

We reserve the rights to solely define, limit, refuse, and/or reject returns from customers at any time due to:

  1. An irregular or excessive returns history; or
  2. An irregular or excessive return history involving worn, altered, laundered, damaged or missing items; or
  3. Potential fraudulent or criminal activity.

The incorrect items sent to us will be discarded upon receipt.

Excessive Returns

Our Customer Protection Team also handles situations in which a customer's return history may be indicative of fraudulent activities. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare and comfort of all our customers across the globe.

You can always contact us for any return question at cs@readwithyou.com.